Why do we have this policy?
At Dive Safari Asia we respect the personal information we hold about our clients and we take the security of that information very seriously. This policy sets out the sort of information we ask for, why we ask for it, and how we use it.
What information do we collect about you and why?
∙ If you order a brochure or newsletter we will ask for your name, address and e-mail address. This is so we can effectively e-mail or post out the requested items.
∙ If you submit a holiday enquiry form we will ask for your name, telephone number and e-mail address. This is so we can effectively respond to your request.
∙ If you enter a competition or promotion we will ask for your name, address and e-mail address. This is so we can run the competition effectively and let you know if you have won or allow you to participate in the promotion. If we would like to use the personal data you have provided for any purpose in addition to the specific competition or promotion, we will make this clear and seek your specific consent to this.
∙ If you want to make a booking with us, we will ask for the personal information of all persons travelling. This is likely to include the personal data set out above. This is required so that we can make and provide your holiday arrangements.
∙ If you submit a CV to us, we will ask for your name and email address in order to effectively respond to your application
∙ If you submit feedback to us, we will ask for your name and email address in order to effectively respond to your feedback.
How do we collect personal information?
You may volunteer this information when you request information from us, contact us (and vice versa), make a booking, register interest for and/or enter a competition, subscribe to one of our newsletters, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media, by speaking to a consultant in-store or any other engagement we or our business partners have with you.
We will update your information whenever we can to keep it current, accurate and complete.
You represent and warrant to us that you have obtained all required consents and are fully authorized to disclose all personal information you provide to us including without limitation personal information of your friends and family members provided in connection with making travel bookings.
How long do we keep your personal information for?
We will only hold your personal information for such time as is reasonably necessary to carry out the services we have agreed to provide you with, to satisfy any legal & tax requirements,
and also to service our relationship with you as a tour operator providing bespoke travel arrangements.
Trans-Border Data Flows
When you provide, or otherwise allow us to collect, your personal information, you consent to your personal information being disclosed to relevant related overseas entities and third party overseas recipients, as set out below.
In providing our services to you, it may be necessary for us to disclose personal information to relevant overseas entities. For instance, we may need to disclose personal information to our related overseas entities in order to respond to your enquiry. We may also need to disclose personal information to overseas recipients other than our related overseas entities (third party overseas recipients), such as relevant overseas travel service providers for the purpose of arranging your booking with them.
Where we disclose your personal information to a third party overseas recipient, your personal information will generally be received in the country in which the recipient will provide the services to you or in which their business is based. Unless otherwise contemplated herein or otherwise permitted or required by applicable law, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.
We deal with many different service providers all over the world, so it is not possible for us to set out in this Policy all of the different countries to which we may send your personal information. However, if you have any specific questions about where or to whom your personal information will be sent, please contact us in writing using the contact details below.
What are your rights?
At any time you have the following rights and on giving us the appropriate notice you are entitled to:
(i) request a copy of the personal information that we hold;
(ii) request that your personal information be corrected where inaccurate or incomplete;
(iii) request that your personal information be deleted, or that we stop using your personal information where it is no longer necessary (the right to be forgotten);
(iv) request that we stop sending you direct marketing communications. Alternatively you can always opt out of receiving our monthly newsletter by using the unsubscribe button at the bottom of the newsletter.
you when you return to our site. These cookies are intended to enhance your experience when visiting, or revisiting, our website – for example by helping you find the right sort of tour, or holiday, that you are looking for.
The cookies we use are ‘analytical’ cookies and, as well as ensuring that our website offers the best possible service to you, they also allow us to recognise and count the number of visitors to our website and to see how visitors move around the site when they’re using it. All of which is incredibly useful for understanding what visitors require from us and ultimately for improving the functionality of our website.
From time to time we may also work with third parties, or social media platforms, who will collect non personal information (such as an IP address) to analyse website visits. In the course of doing so, these third parties may place their own cookies on your device so that they can collect information about your visit. Again you can remove or disable any such cookies through the settings on your web browser.
When was this policy last updated?
How can you contact us?
∙ By phone: 0117 369 0443
∙ By email: firstname.lastname@example.org
∙ By mail: 4.6 Paintworks | Bath Road | Bristol | BS4 3EH